Return Policy


Returns & Exchanges Information:

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.

Items may be returned for refund, exchange, or store credit.

  • Items must be returned within 15 days from the delivery date.
  • Items must be not altered in any way in order to be accepted for exchange or credit.
  • Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
  • We do not offer price adjustments or rainchecks.
Our Quality Promise:

If there is a problem with a product or an error on your order, e-mail and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.

To Complete a Return or Exchange an Item:

Please complete, print and return the form below with item(s) you are returning or exchanging. Send the items in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized / protected). We suggest using a carrier that provides tracking as The Cowboy House is not responsible for lost shipments.

Send to:
The Cowboy House
Attn: QUICKSHIP Customer Service
209 S Shady Shores Dr., Suite 200
Lake Dallas, TX 75065 USA

QUICKSHIP Mail and Business Center is our official shipping and receiving venue for The Cowboy House. You may receive tracking and other communications from QUICKSHIP.

Refund Requests:

Once the returned item is received, please allow 2 to 5 business days for the item to be verified and processed by our returns department. Most issues are resolved daily. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.

Exchange Requests:

Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue an ecomm store credit.

If you have any questions about or need assistance with your return, please contact us by e-mail at or call  (214) 551-5978


If you are returning an item(s) for a refund or an exchange, please complete the form, submit it, download and print the PDF and include it in your package.
  • Include quantity, description, color, size, reason for return and if you want (1) Refund or (2) Exchange



The Cowboy House name comes from my Daughter Emma. She wasn't even 4 years old yet when she asked "Why is The Cowboy House being exploded?" . We purchased approximately 25,000 stadium chairs, game used turf, locker room items, stadium signage and so much more.... we've never looked back.


The Cowboy House in Lake Dallas

209 S Shady Shores Dr., Suite 200
Lake Dallas, TX 75065
(214) 551-5978

The Cowboy House @ The Painted Tree Marketplace

2240 Justin Rd.
Hiland Village, TX 75077
Monday – Sunday
10AM – 8PM
(214) 432-0306

All contents © copyright 2019 ● The Cowboy House ● All rights reserved