We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
Items may be returned for refund, exchange, or store credit.
If there is a problem with a product or an error on your order, e-mail email@example.com and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
Please complete, print and return the form below with item(s) you are returning or exchanging. Send the items in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized / protected). We suggest using a carrier that provides tracking as The Cowboy House is not responsible for lost shipments.
The Cowboy House
Attn: QUICKSHIP Customer Service
209 S Shady Shores Dr., Suite 200
Lake Dallas, TX 75065 USA
QUICKSHIP Mail and Business Center is our official shipping and receiving venue for The Cowboy House. You may receive tracking and other communications from QUICKSHIP.
Once the returned item is received, please allow 2 to 5 business days for the item to be verified and processed by our returns department. Most issues are resolved daily. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.
Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue an ecomm store credit.